Genpact Mega- Walk-In Drive On 26th – 27th July 2023
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM.
Genpact Mega Walk-In Drive
- Role: Voice- Customer service
- Experience: 02-06+Years
- Qualification: BHMCT ,BAMS ,BFA ,B.A ,B.Sc ,B.Com ,B.U.M.S ,B.B.A/ B.M.S ,B.Pharma ,BHM
- Job Location: Jaipur,Rajasthan
Time and Venue
Job description
Jaipur Mega Walk-In Drives for Voice- Customer service from 26th , 27th July 2023
Subskill Set: Voice, Customer support, Customer service, Calling, International BPO, BPO, US Calling, Tele calling
Time: 11:30 AM to 1:30 PM
Location: Plot No 1, Jawahar Lal Nehru Marg, near Venkateshwara Temple, Sector 9, Malviya Nagar, Jaipur, Rajasthan 302017
Shift– Ready to work in any shift (24*7)
Work from office only
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and advance product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you
Minimum qualifications
- Only Non-technical graduates are eligible
- Freshers are not eligible. Min. 18 months exp. in voice process is mandatory
Preferred qualifications
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- You should be able to work on a flexible schedule (including weekend shift)