HCL Technologies- Walk In on 13th – 14th May 2023 for Freshers & Experience
HCL Technologies Walk-in Interview
- Qualification: Any Graduate / Any Postgraduate
- Experience : 00-03+years
- Role: Service desk
- Job Location: Nagpur
Time and Venue:
13th May – 14th May , 8.00 AM – 1.00 PM
Plot no. 5, Sector-12, MIHAN SEZ, Nagpur, Maharashtra, India-441108.
Job description:
Position: Service desk
Experience: 0 to 2 years
Location: Candidate should hold a government address proof of Maharashtra & Madhya Pradesh only.
Qualification: Any graduate
Marks in class XII: 60% or more
Marks in graduation: 60% or more
Roles & Responsibilities –
- Provide hardware, software or network problem resolutions via telephone, e-mail, or chat for HCLTech s global customers.
- Extend L1/L2 support through ITIL processes.
- To maintain high login Efficiency (Availability) for customers
- To resolve tickets within agreed SLA of ticket volume and time
- Work on ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center, etc.
- To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
- Maintain ownership of incidents, ensure status update, and offer resolution according to SLAs.
Skills Required –
- Should have excellent English verbal and written communication skills.
- Should be comfortable with rotational 24/7 shift timing.
- Basic knowledge on MS office.
All the best!
- Applicants who have attended previous recruitment drives and those who are not meeting the eligibility criteria, will not be entertained.
- P.S. all relevant COVID-19 safety protocols will be adhered to.
- Candidates are advised not to carry their personal laptops/USB to the campus.
- Candidates are advised to carry water and keep themselves hydrated
