Infosys Released Job Openings On 17/07/2023.Eligibility Criteria / Educational Qualification, Official Notification, Apply Online Form Link & Other Relevant Details for Infosys s Recruitment 2023 are provided below. Interested and eligible candidates can submit application along with resume.
Infosys Vacancy Details:
Infosys BPM hiring for the Service desk process, please walk in for an interview on the 19th & 20th July at Bangalore.
Important Details :
- Location :Bangalore
- No of Vacancies: 01
- Opening date for online Application:17/07/2023
- Mode of application :Walk in
Time and Venue:
19th July – 20th July , 9.30 AM – 1.00 PM
Job Description/Skills Required
- Graduation with 15-year full-time education is mandatory, the candidate needs to have a degree completion certificate with complete mark sheets. No undergraduates.
- Excellent communication skills CEFR:: B1, C1, C2.
- Minimum 1 year of work experience on Service Desk with good knowledge of VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BIOS
- Experience with Service Now, Remedy, Control, or similar ticketing tools with knowledge of ticket priority, and severity.
- Knowledge of Service requests and incidents and should be able to communicate the difference between Service Requests and Incidents.
- Knowledge of Incident Management lifecycle.
- Aware of current role SLA and Metrics handled.
- Talents should be based out of Bangalore or Pune.
- Work from Office is mandatory, No option of hybrid and WFH.
- 24*7 Shifts are mandatory.
- Mandatory B2C chat process experience(B2B will not be considered)
- Recent projects/Processes should be based on chat
- Mandatory experience on L1 Service Desk/CS-Semi tech / Blended Voice process with Email/Outlook & chat experience
- Multiple chat/Dual chat experience is required.
About Company: Infosys BPO, the Business Process Outsourcing subsidiary of Infosys Limited (NYSE: INFY), today announced that the company has received the approval of the Ministry of Corporate Affairs, Government of India to change its name to Infosys Limited. The new name is effective immediately, and will be implemented across the company’s services
